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  1. Moonpig IE
  2. General

General

App

  • Help! The app isn’t working.
  • How do I make a group card?
  • How to Download / Access the IE App
  • Why do I need to order on the app?

Delivery

  • Can I send to Northern Ireland?
  • Delivery Information
  • Do you deliver on weekends?
  • Help! I’ve received someone else’s order by mistake.
  • I received a card/gift but I don’t know who sent it?
  • Live Delivery Service Updates
See all 8 articles

My Account

  • Do I need to need an account?
  • Help! I’ve forgotten my username or password.
  • How do I check my order status?
  • How do I edit or delete an address?
  • How do I get a VAT receipt?
  • How do I unsubscribe from newsletters?
See all 8 articles

Order Queries

  • Can I cancel or edit my order?
  • How do I add or update an address?
  • I'd like to send a card to the UK, Australia or USA
  • What are your cut off times?
  • What site should I order on?

Personalisation

  • Can I use non-English characters?
  • Do you have content restrictions?
  • Why can’t I change the wording on the front of my card?

Product Info

  • What size are your cards?

Promo Codes

  • Can I use more than one promo code in my shopping basket?
  • Why isn't my promo code working?

Payment

  • Are my card details stored safely?
  • Can I update or remove my saved payment card details?
  • When will I receive my refund?
  • Which payment methods do you accept?
Still need help? Chat with our team of advisors from 9:30am to 5:30pm, 7 days a week.
Fós cabhair uait? Déan comhrá lenár bhfoireann comhairleoirí ó 9: 30rn go 5: 30in, 7 lá sa tseachtain.
Moonpig IE