General

App

• Help! The app isn’t working.
• How do I make a group card?
• How to Download / Access the IE App
• Why do I need to order on the app?

Delivery

• Can I send to Northern Ireland?
• Delivery Information
• Do you deliver on weekends?
• Help! I’ve received someone else’s order by mistake.
• I received a card/gift but I don’t know who sent it?
• Live Delivery Service Updates

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My Account

• Do I need to need an account?
• Help! I’ve forgotten my username or password.
• How do I check my order status?
• How do I edit or delete an address?
• How do I get a VAT receipt?
• How do I unsubscribe from newsletters?

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Order Queries

• Can I cancel or edit my order?
• Contact Customer Service
• How do I add or update an address?
• I'd like to send a card to the UK, Australia or USA
• What are your cut off times?
• What site should I order on?

Personalisation

• Audio Card FAQ
• Can I use non-English characters?
• Do you have content restrictions?
• Smart Text FAQ
• Video Card FAQ
• Why can’t I change the wording on the front of my card?

Product Info

• What size are your cards?

Promo Codes

• Can I use more than one promo code in my shopping basket?
• Why isn't my promo code working?

Payment

• Are my card details stored safely?
• Can I update or remove my saved payment card details?
• When will I receive my refund?
• Which payment methods do you accept?