Delivery Guarantee
What products does the Delivery Guarantee apply to?
The Delivery Guarantee applies to all gifts (excluding cards) ordered on the moonpig.com website or any Moonpig mobile application in the Republic of Ireland to a recipient in the Republic of Ireland, where the An Post “Guaranteed Delivery” option is selected.
Please see the “General” section of these terms for all exclusions.
Is the Delivery Guarantee always available?
The Delivery Guarantee in the Republic of Ireland is only available until 16:00 (4pm GMT) on 26/03/2025.
What is the Delivery Guarantee?
Delivery Guarantee means we will deliver all gifts (excluding cards) on or before your requested delivery date selected at checkout. In the event that the delivery is made after the requested delivery date, please contact our Customer Service Team.
What if the delivery arrives after your guaranteed delivery day?
If your gift has not been delivered to the recipient by 20:00 (8pm GMT) on your guaranteed delivery date, you can contact our Customer Service Team in the following ways:
Chat - is available between the hours of 9.00am – 5.30pm, 7 days a week (excluding bank holidays);
Social Media - Twitter: @MoonpigUK Facebook: @MoonpigIE;
Email - help@moonpig.com; or
Post - FAO: Customer Services, Herbal House, 10 Back Hill, London, EC1R 5EN.
The Customer Service Team will then investigate your complaint with An Post, and if your complaint is successful, Moonpig will credit your Moonpig Money account with the amount you paid for postage.
General
The Delivery Guarantee will not apply:
- in the event of exceptional or unforeseen circumstances outside of Moonpig’s control which impact delivery (this includes any operational issues within An Post);
- to any products other than gifts. For the avoidance of doubt, all cards are excluded;
- to Next Day Delivery orders;
- to orders that have the wrong delivery address;
- to orders that cannot be delivered due to the recipient not being home; and
- to orders delivered to recipients outside of the Republic of Ireland.